Please see the below answers to FAQs. If you still have any questions please do not hesitate to contact us.
How long will my order take to arrive?
If you have ordered between 1 and 4 jars, they will be sent via Royal Mail, 2nd class. Jars usually take 2 days to arrive, however this isn’t guaranteed. If you order 5 or more jars, they will be sent via DPD next day delivery. In these instances, DPD will keep you updated as to the status of your delivery.
How will my jars be packaged?
All jars are wrapped in bubble wrap, followed by a layer of tissue paper. The colour of this tissue paper will vary depending on if you are ordering for an occasion, for example Easter Jars will be wrapped in Easter tissue paper, Valentines Jars in red tissue paper, Christmas in Christmas tissue paper etc.
What size are the standard jars?
The standard jars are approximately 14cm high, by 10cm deep and 10cm wide.
I need to know what the ingredients are for allergy reasons. How can I find this out?
All jars come with a printed ingredients list, however if you would like to know the ingredients before you place your order, please just contact us and we will be happy to email the list over to you.
I love the jars, but can’t see a filling option I like. Can I customise the filling?
If you don’t like any of the standard options, we do sell a ‘Pick n Mix’ jar where you can choose your own sweets from a long list. The link to this jar is https://jubblyjars.co.uk/product/personalised-pick-n-mix-jar/ Still don’t see the sweets you are after? Please contact us with what you have in mind and we will see if we can source your requested sweets for you.
I would like a specific colour of ribbon but you don’t offer this as an option. Can I customise the decoration?
Certainly, please just contact us with what colour you’d like and we will try our very best to source this for you.
Can I customise the lids with personalised text to suit my event?
Yes, every jar offers the option to have personalised text, simply choose this option when ordering your jar. Please let us know what text you’d like on the lid in the ‘Order Notes’ section at the checkout stage.
Can I order the jars without the sweets in?
We offer the jars without sweets in for a £2 discount, please just contact us before ordering.
Do you do bulk orders?
There is no order too big or too small. The larger the order, the more time it will take us to create your jars, and it may be necessary to order supplies in for your jars, so if it is a particularly large order and you’d like a timescale, please just get in touch with us and we will let you know when you can expect your jars.
What food qualifications do you hold?
We hold a Level 2 Food and Hygiene for Retail qualification, and gloves are always worn when sweets are transferred into jars.
How can I get in touch with you?
You can contact us at firstname.lastname@example.org, or use the contact us form on the website.